Hi, everyone,
I've had this recurring problem with various ESX hosts, and it's usually easy (although annoying) to fix. What happens is that an ESX server suddenly loses its connection to the license server and will not reconnect, so that the ESX Server Edition shows up as Unlicensed and the License Server shows as not found. I can ping to and from the license server by hostname and IP address, and the other twelve hosts in our environment are fine. There are sufficient licenses for all hosts.
Previously, I shut down Virtual Center and restarted mgmt-vmware, vmware-vpxa, and vmware-vmkauthd on the affected host, then restarted Virtual Center, but this time it's not working. If I try to set the Server Edition to ESX Server Standard, it just goes back to Unlicensed. If I try to change the License Source, I receive the error, 'Unable to change license state as the license server is not available.' I don't see anything especially useful in the vpxa log.
I have opened a ticket with VMware, but I'm curious to see if anyone else has any ideas.
Thanks,
Tom
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Our InstallShield (IS) 2010 client on Win7 and XP are no longer able to communicate to the licensing server.
The IS clients have not connected in a while therefore it is hard to tell when it 'broke'.
The licensing server is a Win 2008 server running 11.11.0 FLEXNET
Our license is up to date.
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The ports are open and I can telnet to the port that the licensing server (port 27000) is running on.
Ran a wireshark trace, we can see the port connection being established on 27000 but then the windows client abruptly terminates the session.
Windows firewall on client and symantec software has been disabled.
The error from the client is “License Error 96 – InstallShield could not acquire a license because you are not entitled to use this software. Chevolume free license key. You can try to reestablish the connection or exit InstallShield”
Thank You for looking.
user2574678
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Installshield Cannot Connect To License Server
1 Answer
Solved it. I ran a wireshark trace and found the following :-
- IS Client opens connection to InstallShield License Server Configuration port.
- IS client then opens up a second connection to a different port on the server used by Vendor Daemon: mvsn.
Solution:
- Log onto the admin tool and valid what ports are listening for the License Server Configuration and Vendor Daemon:mvsn. (might be best to lock down the ports in the admin console otherwise they will be dynamic and change if the services are restarted)
- Make sure you can telnet to these ports from the IS client.
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